FAQs


Frequently asked questions and answers!

03) Payment

We send VAT invoices by the 7th day of the month after the payment is made. If you have not received a VAT invoice for the paid subscription, please wait until the 7th day of the month or inform us about it by sending a message to the address support@easysolar-app.com or use the Chatbot option “Write to us” (bottom right corner).

We will send the invoice again. We will try to solve the problem asap.

Category: 03) Payment

To purchase access to our application, you can pay with PayPal or pay with credit card here. You can use traditional bank transfer.
We can also issue a pro forma invoice – however, the company’s tax identification number must be provided.

Sending the tax identification number can be done via Chatbot (bottom right corner). To do this, select Help Center -> Payments -> Payment methods -> Send TIN.

Category: 03) Payment

You cannot cancel your subscription before it has ended. It is possible to send a complaint to our e-mail address and in a justified reason we can consider it positively for you.

Category: 03) Payment

Unfortunately, at this moment we are not sending any notifications until the end of the paid period. A reminder about the re-payment is sent when the subscription ends.

Category: 03) Payment

Please contact us by email at support@easysolar-app.com or via Chatbot (bottom right corner).

Category: 03) Payment

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