Can I cancel my subscription before it ends?
You cannot cancel your subscription before it has ended. It is possible to send a complaint to our e-mail address and in a justified reason we can consider it positively for you.
What payment methods are available on your website?
To purchase access to our application, you can choose subscription payment with automatic card payment.
I paid for the subscription, but still can not login to the App.
Account activation can take up to 24h after payment. In case of questions please contact us by email support@easysolar-app.com or our Chatbot (on the right below).
Can I remove users from my company account?
We can delete the user by clicking on the trash can icon in the upper right corner of the screen. Projects made by the deleted user will still be visible in the company account.
How to change or reset the password?
The password can be changed or reset when logging to EasySolar App here. Choose the Forgot your password? option. In the next step you have to write your email adress. After that, on your email you will have email from EasySolar
After registering my account, I did not receive an e-mail with an activation link.
Please check the SPAM folder in your e-mail. It is also worth paying attention to whether you are looking for the activation link on the e-mail for which we registered the account. If the problem is still not solved, please contact