Frequently asked questions and answers!
To purchase access to our application, you can pay with PayPal or pay with credit card here. You can use traditional bank transfer.
We can also issue a pro forma invoice – however, the company’s tax identification number must be provided.
Sending the tax identification number can be done via Chatbot (bottom right corner). To do this, select Help Center -> Payments -> Payment methods -> Send TIN.
You cannot cancel your subscription before it has ended. It is possible to send a complaint to our e-mail address and in a justified reason we can consider it positively for you.
VAT invoices are sent automatically after the payment is made. If you have not received a VAT invoice, please choose the Invoices and subscription management tab, then Orders or inform us about it by sending a message to the address firstname.lastname@example.org or use the Chatbot option “Write to us” (bottom right corner).
We will send the invoice again. We will try to solve the problem asap.
Unfortunately, at this moment we are not sending any notifications until the end of the paid period. A reminder about the re-payment is sent when the subscription ends.