FAQ - PREGUNTAS MÁS FRECUENTES
To register, go to app.easysolar.co and create new account filling the form. You will receive the activation link on your mailbox. To activate your account, click on the activation link and log in with your e-mail and password.
Note: If you didn’t receive e-mail with activation link, check whether the message was classified as spam or if the settings of your mailbox reject automatic messages.
To remind password, go to app.easysolar.co and click on remind password. Check your mailbox.
Note: The password cannot be restored if you did not activate your account clicking on activation link.
Customer proposals can be generated only if a subscription plan is activated. To activate it, go to subscriptions and choose subscription plan.
You can pay via PayPal in subscriptions choosing best plan for you. You can monitor your subscription plan payments from payments section.
Account data can be changed in account settings in the left bar. Remember that in case you change your e-mail address and saving it, you will have to log in with a new e-mail address.
One of the reasons your payment cannot be completed is that you don’t have enough money on your account. If this is the case, transfer missing amount of money. It can be also temporary technical problem of PayPal service. Try again.
If you still have a problem, contact us: firstname.lastname@example.org If you wish to receive pro forma invoice, make a traditional bank payment or pay your subscription plans based on invoices, contact us.
The only person who owns your files and other account data is you. You are free to have access to all data and use it in any way you want at any time. In the meantime, we host it for you in the cloud.
If you have licence for EasySolar App and you want to add another user you must:
1. Create new project (if you haven't created any project yet).
2. Open "My Projects".
3. Share a project by clicking "Add User" button.
4. Write new user's email and press "Add" button.
5. After you add new user, he will recieve an email with activation link. When he clicks it, he will get full access to his account on EasySolar App.
Remember!!! Number of your users is related to variant of your monthly subscription plan.
If you want to design on flat roofs, you should choose map or sketch design tool. If Google map is not accurate enough see 2.5.
The simplest way to design inclined roofs is via image design. Download image and project modules in 3D and 2D. The 3D option is available on web app only.
The easiest way to design ground-mounted systems is to find the area on Google maps (design on maps). Optionally, you can use the sketch tool and insert necessary dimensions.
Google maps are currently the most reliable and updated source for project development on a map. In case some regions are not updated or accurate, you can always use sketch design tool and insert the necessary dimensions.
EasySolar app does not give possibility to design systems with trackers. If you wish to add a comment about possible implementation of trackers or their ballpark price, you can do it in financial analysis and customer proposal settings.
EasySolar app does not give possibility to design systems with storage units. If you wish to add a comment about possible implementation of storage units or their ballpark price, you can do it in financial analysis and customer proposal settings.
EasySolar app gives possibility to design on-grid systems only.
To erase areas that you don't want to assign, go back to your project to PV array options and when you find the area you want to erase just click a button remove (the one on the grey area).
To edit your customer proposal go to your project in the left side menu and modify the data in the particular sections (pv area, component selection, etc.) that you want to change and save changes.
To add users to your projects:
1. Open "My Projects".
2. Share a project by clicking "Add User" button.
3. Write new user's email and press "Add" button.
4. After you add new user, he will recieve an email with activation link. When he clicks it, he will get full access to his account on EasySolar App.
When purchasing subscription plan for plural accounts, one of them will have admin account funtion. The owner of this account sees all projects of their co-workers sharing only projects he wishes to share.
When application freezes or it shows other errors. Please check your web browser. Our application support only high-quality browsers like Safari, Google Chrome or Mozilla Firefox. Always remember to check your internet connection and refresh site.
To make your customer proposal more attractive you can add own comments to your proposal. If you want to add them click on CUSTOMER PROPOSAL SETTINGS (1).
Next you can create under some segments of your customer proposal your own comments (2). Please remember that not under each segment of customer proposal you can create commentaries.
To create a comment under segment of customer proposal it must be activated (3). Remember that you have to save/generate project (4) to save your comments.
Values of irradiation in EasySolar app are based on NASA irradiation statistical data from years 1983-2005 and are different for each location.
To calculate daily energy production EasySolar is using declination of the Sun for each day of the year and latitude.
Ecological benefits of PV system are based on avoided CO2 emmision.
Exact value of CO2 emmision is equal to average emission during generating 1kWh by conventional power plant.
If you have a problem with filling all spaces during process of creating new customer proposal please click HELP button.
If you want to use Google StreetView in your projects you must:
- Choose ON MAP method of creating PV design.
- Set your location.
- Drag StreetView icon near your location and aim your roof.
- Click confirm.
Check example of customer proposal based
on Google StreetView:
In EasySolar app each project can have different status. To change status of your project go to list of your projects.
Then, click on the current status of your project and change it.